Case Study: Municipality of Eindhoven achieves smarter panel management with Survalyzer

Eindhoven - Customer Case Study

The Municipality of Eindhoven faced challenges in managing its Digipanel for community feedback, a process that was manual, time-consuming, and prone to inaccuracies. Their previous system did not allow for automated panel management or the ability for members to self-update profiles, and they needed a reliable survey solution. This led them to launch a public tender, which was won by Survalyzer for its survey software and panel management capabilities.

Survalyzer's solution included a panel management extension that automated profile updates through a two-step registration process and created a secure member database. The vendor achieved a perfect score of 60/60 in the tender's quality assessment for its implementation plan, usability, and vision. As a result, the municipality can now gather more reliable and personalized data efficiently, enhancing the effectiveness of its Digipanel to optimize public services.

Eindhoven

Esmee Jonk

Data Analyst