Case Study: Verizon accelerates technician issue resolution with SurrealDB

AI assistant empowering 10,000 technicians

Verizon faced significant challenges in its field operations, as technicians struggled with inefficient access to critical documentation and disparate data systems. This led to delayed resolutions, extended service downtime, and lengthy onboarding times for new staff. To address these issues, Verizon turned to SurrealDB to build a generative AI assistant.

Using SurrealDB's unified multi-model data platform, Verizon integrated relational, document, and graph data to create an AI tool that provided technicians with instant access to information and real-time updates. The solution resulted in a 40% drop in average response times and a 50% reduction in training costs. This led to faster service restoration, enhanced technician productivity, and improved customer retention, demonstrating the powerful impact of the SurrealDB implementation.

Verizon