Case Study: The New York Otolaryngology Group achieves a 66% reduction in scheduling time with Surgimate

The New York Otolaryngology Group Slashed Scheduling Time by 66%

The New York Otolaryngology Group, a seven‑surgeon practice in New York using Epic, struggled after its EHR rollout to track surgical information across four offices. Surgeons scheduled from multiple paper calendars and cancellations left clinicians and management unaware of changes, so the practice manager selected Surgimate to provide an automated surgical scheduling solution and real‑time updates.

Surgimate implemented an automated scheduling and shared surgical calendar that eliminated manual paperwork, let staff enter patient details in seconds, and allowed authorization status to be identified with a few clicks. The solution streamlined patient follow‑up and scheduling, and Surgimate’s deployment cut scheduling time by 66% while improving visibility for surgeons and management.

The New York Otolaryngology Group

Maggie Sachson

Head Surgical Scheduler