Case Study: Augusta Orthopedic & Sports Medicine Specialists achieves fewer cancellations and higher reimbursements with Surgimate

Reduced cancellations due to better tracking

Augusta Orthopedic & Sports Medicine Specialists, a nine‑surgeon practice in Augusta, GA, faced an archaic workflow—typewritten forms, a whiteboard surgical schedule, lost post‑op/add‑on codes, delayed billing, no tracking, and frequent cancellations. To address these problems they turned to Surgimate, using the Surgimate App and Dashboard to capture codes immediately and centralize scheduling and communication.

Since adopting Surgimate in 2015, the practice automated and centralized processes with a shared electronic calendar, Dashboard patient‑status tracking, and mobile access for surgeons via the Surgimate App. The change produced measurable impact: dramatically increased reimbursements, drastically decreased booking errors, elimination of handwritten paperwork, fewer cancellations with cancelled slots easily filled, and faster billing/precertification that reduced denials and appeals.

Augusta Orthopedic & Sports Medicine Specialists

Ellen College

Practice manager