Case Study: Eye & Lasik Center achieves 50% faster scheduling with Surgimate

Information is Accessible From Any Office

Eye & Lasik Center, a seven‑surgeon practice in West Springfield, MA, struggled with a paper-driven scheduling workflow: handwritten forms faxed to surgery centers, manual scanning into their PM system, physical transfer of files between offices, and inconsistent booking methods across schedulers. They engaged Surgimate to replace their inadequate PM scheduling processes and eliminate manual paperwork.

Surgimate automated and centralized the entire scheduling process, giving schedulers instant access to surgical information from any office and providing surgeons schedule access via the Surgimate App. The implementation reduced scheduling time by 50%, eliminated all manual paperwork, integrated demographic, insurance and appointment data seamlessly, and enabled the practice to add two high-volume surgeons in the past three years.

Eye & Lasik Center

Paul Babineau

Clinical Services Manager