Case Study: Willamette ENT achieves faster scheduling and fills last-minute cancellations with Surgimate

Easily Fill Last Minute Cancellations

Willamette ENT (WENT), a six-surgeon practice in Salem, OR, was struggling with slow, paper-driven surgery scheduling: faxes between the office and their ASC, 12–16 manual forms per case, separate paper calendars for each surgeon, and an outdated process for calculating out-of-pocket costs that created a backlog and long patient wait times. To address this, WENT turned to Surgimate and its surgical scheduling solution.

Surgimate was implemented to share information electronically across the practice and ASC, automate paperwork and calendars, and generate out-of-pocket estimates within the same system. As a result, Surgimate eliminated faxing, drastically reduced patient scheduling wait times and the backlog, increased the number of surgeries performed, ensured block time is maximized by easily filling last-minute cancellations via a “move up” list, and streamlined financial and scheduling workflows.

Willamette ENT

Jeff Baird

CMPE Administrator