Case Study: Center For Joint Surgery & Sports Medicine achieves 90% same-day surgical bookings with Surgimate

90% of Patients Complete Surgical Booking Before Leaving the Office

The Center For Joint Surgery & Sports Medicine, a five‑surgeon practice in Hagerstown, MD, faced a paper‑based, decentralized pre‑surgery process that made tracking clearances, verifying details and covering scheduling duties difficult. To solve this, the practice implemented Surgimate’s surgical scheduling and case‑management solution to create a single, accessible repository for all surgical information and streamline communications.

Surgimate eliminated manual paperwork and centralized scheduling so staff and physicians could access complete case information quickly; as a result 90% of patients complete surgical booking before leaving the office, the practice added one high‑volume surgeon without increasing scheduling staff, wait times to schedule after the MD visit were drastically reduced, schedulers were freed to focus more on patient care, and other staff could cover when schedulers were absent.

Center For Joint Surgery & Sports Medicine

Ralph Salvagno

Center For Joint Surgery & Sports Medicine