Case Study: Suitsupply creates a seamless online-offline shopping experience with Surfly

Suitsupply boosts remote sales across 140 locations with Surfly

Suitsupply, a global clothing retailer, faced the challenge of recreating their high-touch, in-person shopping experience when their physical stores closed in April 2020. Their business relies on close collaboration for custom tailoring, making a remote solution essential. To address this, they turned to Surfly's co-browsing and video chat technology.

Using Surfly, Suitsupply enabled customers to video chat with team members while co-browsing the website to select and customize clothing remotely. This solution not only allowed business to continue during closures but also evolved into a permanent service. The implementation by Surfly created a seamless online-merge-offline experience, boosting remote sales and increasing efficiency by allowing customers to pre-select items for in-store pickup.

Suitsupply