Case Study: MS Amlin achieves real-time remote collaboration with Surfly

MS Amlin enables real-time remote collaboration using their existing tech investments

MS Amlin, a broker, needed to enhance its digital customer journey by enabling real-time remote collaboration for its brokers and customers on its existing e-platform. Their challenge was to move beyond relying on phone and email to streamline the process of getting quotes and finalizing policies. To address this, they integrated a co-browsing solution from the vendor Surfly.

By implementing Surfly's technology, MS Amlin empowered its brokers to collaborate with customers in real-time, significantly reducing the time it takes to get a quote and start a new policy. The solution led to a major increase in broker and customer satisfaction, with brokers rating the co-browsing experience highly. Surfly enabled a seamless, visual, and highly efficient remote collaboration process for the company.

MS Amlin