Case Study: MS Amlin achieves real-time remote collaboration with Surfly

MS Amlin boosts broker satisfaction to 10/10 with Surfly

MS Amlin, a specialty insurer, needed to streamline the process for their brokers to get quotes and finalize policies with customers. Their existing e-platform was an improvement over email and phone, but they sought to enhance it further by enabling real-time remote collaboration. To address this challenge, they turned to vendor Surfly to integrate a co-browsing solution.

By integrating Surfly's co-browsing technology into their e-platform, MS Amlin enabled brokers and customers to collaborate remotely in real-time as if they were meeting in person. This solution greatly reduced the time it takes to get a quote and start a policy, leading to a significant increase in broker and customer satisfaction. The implementation of Surfly was so successful that most brokers rated the co-browsing experience a perfect 10 out of 10.

MS Amlin