Case Study: DNA achieves seamless remote collaboration with Surfly

DNA empowers its team with a collaborative remote sales platform that drives conversion

DNA needed a better way to support customers and enable real-time collaboration through the browser, without forcing people to download extra software or disrupting existing digital journeys. The company worked with Surfly and its co-browsing technology to make remote interactions feel more like an in-person session.

With Surfly, DNA could guide customers directly in the browser, share screens and complete processes more smoothly, improving the overall support experience and reducing friction for both agents and customers. Surfly’s solution helped streamline interactions and make digital service more seamless, though the case study does not provide specific numerical results.

DNA

Vesa Alaoja

Training Coordinator