Case Study: Agirc-Arrco transforms customer support with Surfly co-browsing

Agirc-Arrco accelerates customer support rollout with Surfly after a successful pilot

Agirc-Arrco, a joint supplementary pension scheme for France's private sector, sought to modernize its customer support and move away from inefficient, phone-based assistance. Their challenge was to provide a more intuitive, digital-first experience for their millions of users. To achieve this, they partnered with vendor Surfly to implement its co-browsing technology.

Surfly's co-browsing solution was deployed via telecom partner SFR, allowing support agents to guide users in real-time. The implementation was rapid and the pilot received overwhelmingly positive feedback, leading to a swift, full-scale rollout. The results included more efficient support agents, reduced call times, and significantly increased customer satisfaction, making Surfly a critical component of Agirc-Arrco's digital support strategy.

Agirc-Arrco