Case Study: The Salvation Army achieves scalable, unified eBay operations and increased revenue with SureDone

The Salvation Army - Customer Case Study

The Salvation Army engaged SureDone when Casey Edwinson, the new head of e-commerce for the Northwest, needed to launch unified online retail operations across regional stores selling on eBay. Their prior workflow—bringing selected items to divisional headquarters for listing and fulfillment—was functional but not scalable, and they required a web-based system that would let each store list and edit only its own products within a single, unified account.

SureDone delivered a customized, web-based, scalable platform that enables Salvation Army retail locations to list to a shared eBay store, manage orders, and fulfill shipments from both individual stores and central warehouses. As a result, The Salvation Army has brought 14 larger stores online with plans to add many more, boosting e-commerce revenue and online visibility while streamlining multi-location listing and fulfillment through SureDone.

The Salvation Army

Casey Edwinson

The Salvation Army