Case Study: Doug’s Lynnwood Hyundai boosts its quarterly bottom line by $80K with SureCritic

Doug’s Lynnwood Hyundai Delights Customers and Brings More Than $80K to Their Quarterly Bottom Line

Doug’s Lynnwood Hyundai, a dealership in the competitive Seattle automotive market, needed to differentiate itself and increase its online presence without adding staff to manage social media. They partnered with vendor SureCritic to find a unique marketing message and gain more control over their online reputation through its review management platform.

The SureCritic solution provided tools to monitor and respond to customer reviews, enabling the dealership to resolve issues before they were posted publicly. This approach improved customer relationships and significantly increased the dealership's performance bonuses. SureCritic helped drive an estimated $80,000 in additional bonus revenue to Doug’s Lynnwood Hyundai’s quarterly bottom line.

Doug’s Lynnwood Hyundai

Lisa Reager

Service Director