Case Study: Ansafone Contact Centers cuts premium costs and boosts participation with SureCo’s ICHRA solution

How Ansafone Increased Plan Options & Cut Costs by 42%

Ansafone Contact Centers, a leading provider of outsourced contact center solutions, faced a major challenge with its employee health benefits. The company was experiencing double-digit annual premium increases on its limited selection of traditional group plans, which led to high costs and declining employee participation. Their goal was to provide more affordable and flexible coverage options to increase participation and improve employee retention. To solve this, they partnered with vendor SureCo to implement an ICHRA (Individual Coverage Health Reimbursement Arrangement).

By transitioning to an ICHRA model facilitated by SureCo, Ansafone’s employees could choose from thousands of individual health plans that best fit their needs. This solution provided by SureCo delivered dramatic results. Ansafone cut its monthly premium costs per employee by 42%, from $971 to $562, and saw a 60% increase in plan participation. The shift allowed the company to offer more personalized, affordable healthcare while also supporting its broader business goals.

Ansafone Contact Centers

Meredith Gaitanis

Chief Financial Officer