Case Study: Dixons Carphone achieves streamlined, centralised control assessments — 2,000 controls in 6 weeks — with SureCloud

Dixons Carphone Streamline Control Assessments with SureCloud’s GRC Software

Dixons Carphone, Europe’s leading electrical and telecommunications retailer, faced an urgent compliance challenge after its 2014 merger: managing hundreds then thousands of control assessments using error-prone spreadsheets. The business needed a single source of truth to replace manual processes and handle an expanding scope of controls, so it ran a tender for a GRC tool and selected SureCloud’s configurable GRC platform.

SureCloud worked with Dixons Carphone to re-engineer assessment workflows around its platform, deploying user-friendly questionnaires, centralizing evidence and enabling action plans against failing controls. The result: 50 users inputted data to assess 2,000 controls across five business units and up to 15 control standards in no more than six weeks, delivering improved accuracy, consistency and actionable evidence from a single version of the truth.

Dixons Carphone

Ross Poulter

UK Head of Risk and Control