Case Study: Smith + Howard achieves a better client and user experience with Suralink

Smith + Howard triples Suralink licenses and goes fully remote in 24 hours with Suralink

Smith + Howard, a premier accounting and advisory firm, faced the challenge of consolidating its multiple file-sharing systems to better serve both its multinational and small clients. Their IT team, led by CTO Joshua Kirk, sought a solution that would improve efficiency for internal users and enhance the client experience, prompting a review of their technology portfolio. This led them to evaluate their existing vendor, Suralink, and its request list platform.

Implementing Suralink firmwide provided a simple and intuitive solution that significantly improved the client and user experience. The vendor's responsive customer service and flexible approach, including providing a free administrative account, were key factors. While a specific ROI was hard to quantify, the intuitive nature of the platform saved considerable time on training. Furthermore, Suralink was instrumental in enabling Smith + Howard to transition seamlessly to 100% remote work during the COVID-19 pandemic, allowing them to not only maintain but also take on new audit clients without a loss in productivity.

Smith + Howard