Case Study: Kicksaw achieves clearer internal support workflows with Suptask

Kicksaw streamlines internal support for 4 teams with Suptask

Kicksaw, a Salesforce consulting partner, faced challenges with fragmented internal support requests across Slack DMs, email, and spreadsheets as the company grew. This led to missed work, unclear ownership, and manual tracking. To address this, they implemented Suptask, an ITSM (IT Service Management) solution, to bring structure and clarity to their internal workflows without adding new tools.

Using Suptask, Kicksaw created a central system of record within Slack, with dedicated inboxes and intake forms for multiple departments. The solution automated request routing, managed approvals, and provided full visibility for tracking. As a result, Kicksaw achieved faster response times, fewer missed requests, less back-and-forth, and more time spent executing work instead of organizing it. Suptask provided the control and clarity needed to support their growing organization with lower operational risk.

Kicksaw