Case Study: TopMate achieves scalable omnichannel notifications in 1 day with SuprSend

How TopMate Built Their Notification Infrastructure in 1 Day Using SuprSend

TopMate, a fast-growing platform for creators, faced the challenge of scaling its notification system to handle over 100 types of alerts without diverting crucial engineering resources away from its core business. Their basic in-house system lacked multi-channel capabilities, granular visibility, and the flexibility for rapid iteration, which became a significant hurdle during their global expansion. To solve this, they partnered with the vendor SuprSend to implement a centralized notification infrastructure.

Using SuprSend, TopMate streamlined its workflows, enabling multiple notifications from a single trigger and rapid, no-code template iterations. This solution included a quick integration of WhatsApp, which boosted overall notification visibility to 85%. The vendor's platform saved over 1,000 engineering hours, accelerated time to market, and led to measurable results including a 66% increase in click-through rates and a 30% increase in meeting attendance.

TopMate

Dinesh Singh

Founder & CTO