Case Study: HeyReach cuts support tickets by 80% with SuprSend

Heyreach cuts support tickets by 80% with SuprSend

Heyreach, an automated LinkedIn outreach platform, faced a significant challenge as it lacked a notification system. This caused users to miss critical updates about their outreach campaigns, leading to a flood of support tickets and stalled productivity. The company needed a solution that could handle multi-tenant, workspace-scoped notifications across multiple channels without requiring extensive in-house development.

SuprSend provided a complete notification infrastructure, utilizing its Objects feature to map directly to Heyreach's workspaces for automatic member scoping. By integrating SuprSend's API and pre-built Angular SDK for an in-app inbox, Heyreach deployed a multi-channel system in just three weeks with a single engineer. The solution resulted in an approximately 80% reduction in avoidable support tickets, as users could now self-resolve issues through timely notifications.

Heyreach