Case Study: eShipz cuts customer onboarding time by 3 weeks with SuprSend

Accelerating Customer Onboarding: How SuprSend Cut eShipz's Customer Onboarding Time by 3 Weeks

eShipz, a B2B2C logistics intelligence platform, faced significant challenges with its initial notification system. Separate modules for each enterprise client led to complex code configuration and prolonged customer onboarding times, often taking months. They needed to integrate with multiple SMS and email vendors for each client, which consumed substantial engineering resources and hindered the company's scalability.

By partnering with SuprSend, eShipz implemented a centralized notification infrastructure. SuprSend's solution provided pre-built vendor integrations, a dynamic templating engine for white-labeling, and a smart routing feature. This streamlined their entire process, reducing customer onboarding time by over three weeks, improving operational efficiency, and enabling clients to fully customize notifications with their branding.

eShipz

Ajay Kumar

Co-Founder