Case Study: SalesNexus reduces support costs by 60% with SupportZebra

SalesNexus cuts support costs by 60% with SupportZebra

SalesNexus, a SaaS CRM and marketing automation company, faced high costs and difficulty scaling its customer support due to challenges in hiring and retaining skilled in-house technicians. This strained their resources and hindered growth, leading them to seek an external solution from vendor SupportZebra.

SupportZebra provided SalesNexus with skilled call agents, rapidly expanding their technician team. By handling recruitment and management, SupportZebra allowed SalesNexus to focus on product training, which enabled agents to drive additional revenue. The results included a 60% reduction in support costs, a 25% increase in services revenue, and a 70% decrease in time to hire new technicians.

SalesNexus