Case Study: AG1 scales customer support and improves customer experience with SupportZebra

AG1 scales customer support for over a decade with SupportZebra

AG1, a leading subscription-based health and wellness brand, faced the challenge of scaling its customer support to handle increasing inquiries across order management, billing, and subscription changes without sacrificing its premium customer experience. To address this, they partnered with SupportZebra to build a dedicated customer support operation.

SupportZebra implemented a specialized team trained exclusively on AG1's products and systems, providing omnichannel support for customer service, order processing, billing, and subscription management. This solution scaled alongside AG1's growth for over a decade, resulting in consistently high customer satisfaction, fast response times, and greater operational flexibility, allowing the client to focus on product innovation and business growth.

AG1