Case Study: AG1 achieves 99% CSAT and 7-second chat response times with SupportZebra

AG1 maintains 99.03% CSAT with SupportZebra

SupportZebra provided customer support services to AG1, a global health and wellness brand. The customer's challenge was managing volatile and rapidly scaling customer demand, frequent product changes, and operational updates while needing to maintain reliable and high-quality support performance.

The solution from SupportZebra was a long-term partnership built on cultural alignment, flexibility, and tech fluency. This approach delivered exceptional results, including a 99.03% average CSAT score and a 7-second first response time for chat support. SupportZebra helped AG1 maintain industry-leading service quality for over twelve years.

AG1