Case Study: Conga Drives Revenue Growth and Retention with SupportNinja

Conga boosts retention and CSAT with SupportNinja’s 100-person full-lifecycle CX team

Conga, a $750 million Revenue Lifecycle Management company, faced challenges in proactively engaging customers and streamlining renewals as they scaled. Their internal teams were overstretched, hindering customer retention and expansion efforts. To address these gaps in their customer journey, Conga partnered with SupportNinja for customer experience outsourcing solutions.

SupportNinja rapidly deployed a 40-person team to manage customer onboarding, success, renewals, and technical support. This solution led to improved global CSAT scores and higher customer retention rates, enabling successful upsells even alongside price increases. The partnership with SupportNinja provided Conga with a scalable, fully-integrated team that drove significant revenue growth and operational efficiency.

Conga