Case Study: Wolseley achieves better email management and customer satisfaction with Supportbench

Wolseley - Customer Case Study

Wolseley Canada, a leading national wholesale distributor, faced challenges managing a high volume of customer emails with a small team. Their agents were overwhelmed with administrative tasks, leading to missed client communications and difficulty in reporting on performance metrics for management. They turned to Supportbench for a customer support solution.

By implementing Supportbench, Wolseley gained a powerful email and case management platform that provided vital visibility into team performance. The solution enabled their agents to efficiently manage over 11,000 emails, significantly improving customer satisfaction. Supportbench's affordable pricing and excellent, responsive support were key factors in the successful implementation, which has led to the platform being adopted by additional teams within the company.

Wolseley

Eilis Byrnes

Process Improvement Manager