Support Services Group B2B Case Studies & Customer Successes

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Support Services Group is a global, high-touch Omnichannel Outsource Contact Center solution company founded in 1981. Their 23 contact centers are in the U.S., Canada, Mexico, Panama, Dominican Republic, Costa Rica, Hungary, Malaysia, and the Philippines. They provide various types of services from Technical Support, Help Desk Services, Customer Service, E-commerce and Retail Support, RMA Management, Restaurant, and Automotive Customer Service, Utility Support, B2B/B2C Sales, Sales Support, Chat Support, Email Support, Knowledgebase Management, and more.

Case Studies

Showing 4 Support Services Group Customer Success Stories

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BISSELL achieves rapid customer care scale-up and improved service levels with Support Services Group

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Crate & Barrel improves customer experience with Support Services Group

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JOANN clears a 140,000-email backlog with Support Services Group

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Michael Kors improves customer service and self-service with Support Services Group

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