Case Study: a general merchandise supplier reduces OTIF fines and clears deduction backlog with SupplyPike

How This Supplier Cleared their Deductions and OTIF Backlog

Enterprise General Merchandise Supplier, a general merchandise company, faced significant challenges in managing retail disputes and required a solution to maximize team productivity and minimize financial losses. They turned to the vendor SupplyPike for help with their disputes and OTIF monitoring.

By implementing SupplyPike's service, the supplier achieved a dramatic decrease in fines, including a 77% reduction in total OTIF fines received and an 89% decrease in monthly OTIF fines. Furthermore, their overall Walmart OTIF score increased by over 6%. Most impressively, SupplyPike helped them clear 93% of all deductions out of their existing backlog, resolving their major financial challenge.