Case Study: monday.com achieves 96% faster incident response detection with Superwise

How Superwise helped Monday.com achieve 96% faster incident response detection

monday.com, the top-rated Work OS platform serving 110,000+ clients, struggled with slow ML incident detection and opaque model behavior during a critical 14-day trial window—taking at least 21 days to detect prediction degradation and another 7–14 days to troubleshoot. To gain visibility and speed up response, monday.com turned to Superwise’s model observability platform.

Superwise deployed automated model monitoring and alerting that surfaced feature-level spikes, correlated anomalies, and root causes so business teams could act without constant data-science intervention. As a result, Superwise enabled monday.com to detect incidents 96% faster, reduce time spent troubleshooting by 93%, cut time to catch initial drift to one week, and shorten fix deployment to a single day, improving responsiveness and conversion.

monday.com

Dmitri Romanov

Head of Data Science