Case Study: Citrus Health Network streamlines revenue cycle—saving 1,500 hours and eliminating manual data-entry errors with Supervity

Citrus Health Network Transforms Revenue Cycle Management with Supervity

Citrus Health Network, one of South Florida’s largest mental and behavioral health providers serving 30,000+ patients annually, faced staffing shortages and a surge in claims that created slow turnaround on payer 835 remittances, manual-processing errors, and delayed revenue reconciliation. To address this, Citrus Health Network engaged Supervity to automate Revenue Cycle Management and payer remittance reconciliation.

Supervity deployed an automated Finance AI Agent that extracts and validates 835 files against the MyAvatar EHR, reconciles discrepancies, uploads processed data, sends exception alerts, and refreshes Power BI dashboards. The solution delivered measurable impact: 1,500 processing hours saved annually, 250,000 service postings in 300 days, a 60% reduction in manual operations, 100% elimination of manual data-entry errors and over 80% improvement in cycle times, freeing staff to focus on higher-value work and enabling expansion into Accounts Payable and other automations.

Citrus Health Network