Case Study: Banorte achieves 60% faster customer query resolution with Supervity's Gen AI agent

Supervity Partners with Banorte to Enhance Customer Experience with Gen AI Agent

Banorte, a leading Mexican bank, faced high volumes of diverse customer queries and an entirely manual, error-prone process for extracting license card information that slowed operations and hurt customer experience. Banorte partnered with Supervity to deploy its Gen AI Agent—using a Gen AI Chatbot—and an OCR API to automate query handling and document data extraction.

Supervity integrated the chatbot with Banorte’s support systems and implemented an OCR API for license cards, automating routine queries and data capture; the solution reduced average query resolution time by 60%, tripled productivity, increased first-contact resolutions by 45%, cut license-card extraction time by 50%, delivered 100% accuracy with zero data-entry errors, improved customer satisfaction by 65%, and lowered human-intervention tickets by 30%.

Banorte