Case Study: Ultratech achieves 70% faster SAP password resets and 100% accuracy with Supervity

Supervity Automates SAP Password Reset Process for Ultratech

Ultratech, one of India’s leading building and material companies and the world’s third-largest cement producer (excluding China), was overwhelmed by 40–50 daily SAP ID password-reset tickets that strained its IT support, caused delays, errors and security risks. Ultratech engaged Supervity to automate SAP password resets and ticket management using Supervity’s IT AI Agent integrated with the company’s ManageEngine ticketing system.

Supervity’s IT AI Agent autonomously identifies, processes and closes SAP password-reset tickets—generating new passwords, updating ticket status and notifying users—eliminating manual intervention and errors. The deployment delivered measurable impact: a 70% reduction in ticket resolution time, 3x increase in user satisfaction, 100 man-hours saved per month, 100% accuracy/zero data-entry errors, 30% direct L1 resolutions and a 30% reduction in tickets requiring human intervention.

UltraTech