Case Study: Kingsley Szamet Employment Law reclaims half its intake team's time with Superpanel

Kingsley Szamet Employment Law reclaims 50% of intake time with Superpanel

Kingsley Szamet Employment Law, a California-based law firm, faced significant challenges in managing client intake. Their primary issues were an inability to respond to after-hours and weekend inquiries and the high cost and inefficiency of a traditional answering service, which lacked legal expertise and consumed nearly half of their intake team's time. The firm partnered with vendor Superpanel to implement a solution named Sophia, a digital intake co-worker.

By deploying Superpanel's Sophia across phone, SMS, and web forms, the firm achieved immediate 24/7 coverage. The results were substantial, as Superpanel's solution reclaimed 50% of the intake team's time, which was redirected to more meaningful client work. The implementation also led to strong client adoption, with only 1-2% of callers requesting a human, and provided the new capability of pre-retainer document collection and live transfers for qualified leads.

Kingsley Szamet Employment Law