Case Study: Selectgroup achieves 50% reduction in critical-task time and saves 4 hours/day with SuperOps.ai

How UK-based 33-year-old MSP business Selectgroup broke free from legacy tools like Datto and Syncro with SuperOps.ai

Selectgroup, a Hull, UK–based MSP led by director Matthew Fenton, was hampered by legacy tools (Datto and Syncro) that were costly, unreliable or missing desktop control. Needing to reduce time spent on server monitoring, nighttime work and endless customer calls while modernizing billing and operations, Selectgroup turned to SuperOps.ai and its unified PSA‑RMM platform for a single, cloud‑native solution.

SuperOps.ai deployed its PSA‑RMM with Remote Monitoring & Management, Remote Desktop Management (bundled Splashtop), policy management, scripting and automations to centralize monitoring and automate recurring tasks. The result: roughly 50% less time on critical tasks, 3–4 hours a day saved per technician, an 80% drop in customer phone calls and a reduction in night work from several times a week to about once a month—letting Selectgroup improve service, onboarding and proactive sales.

Selectgroup

Matthew Fenton

Director