Case Study: Peak Technology achieves doubled operational efficiency and improved client satisfaction with SuperOps.ai

How Peak Technology Streamlined Operations with SuperOps

Peak Technology, an Ohio-based MSP led by Steve Rumancik, was struggling with inefficient, fragmented tooling—having migrated from Ninja One and Excelo—and poor ticket search across 700+ endpoints. To address slow ticket resolution, cumbersome workflows, and limited reporting, Peak Technology adopted the SuperOps.ai unified platform (PSA + RMM with built-in reporting and ticketing).

SuperOps.ai delivered an intuitive interface, fast in-app search, tabbed workflows, and comprehensive reporting that eliminated constant tool-switching. As a result, Peak Technology doubled operational efficiency, resolved tickets faster, supported more clients with fewer technicians, and improved client satisfaction—enabling measurable growth without immediate new hires.

Peak Technology

Steven Rumancik

Founder and CEO