Case Study: OneIT Solutions achieves 3x efficiency and scalable, cost-effective growth with SuperOps.ai

Ditching the patchwork approach and embracing the unified solution

OneIT Solutions, a UK-based MSP supporting schools, academies and small businesses with 17,000+ endpoints, was hampered by a fragmented toolset, limited scalability, cloud compatibility issues (e.g., Microsoft Intune) and tight budgets. To address these challenges they turned to SuperOps.ai’s unified platform — a single-pane solution combining remote access, PSA/helpdesk, automation and proactive monitoring.

SuperOps.ai replaced the patchwork of tools with an integrated platform that automated patching, reporting and provisioning, added proactive monitoring and simplified workflows for technicians. The result: a 3x efficiency boost, cost-effective scalability that enabled OneIT Solutions to expand beyond Stockton, faster issue resolution through self-service and dashboards, and better overall customer experience managing 17,000+ endpoints.

OneIT Solutions

Jorden Boden

Senior Technical Support Engineer