Case Study: Youfone achieves scalable, efficient customer support with SuperOffice Service

Youfone - Customer Case Study

Youfone, a Dutch telecom provider offering low-cost Sim Only plans on the premium KPN network, experienced rapid customer growth that led to an exponential rise in support requests. With existing service processes fixed, the company needed an automated, low-cost way to handle increasing volumes while maintaining high-quality customer service.

Youfone implemented SuperOffice Service, integrating it in real time with their back office and MyYoufone portal so all channels (phone, email, web forms, portal) feed into one system. Callers are recognized instantly with a screen-pop of customer data, enabling faster, more efficient handling by fewer agents. The deployment met Youfone’s growth needs and helped the company achieve a top customer-orientation ranking with an average rating of 8.0.

Youfone

Anouk Oostvogel

Communication Manager