Case Study: Vitec reduces customer service response times with SuperOffice CRM and Customer Engagement Platform

Vitec reduces customer service response times from 4 days to 24 hours with SuperOffice

Vitec Fastighet, a Swedish company in construction and real estate software, faced a major challenge with its customer service operations. The company lacked a unified customer view due to multiple outdated departmental systems, leading to slow response times of up to four days, cumbersome information exchange, and poor customer satisfaction. To address this, Vitec partnered with vendor SuperOffice to implement its CRM and Customer Engagement Platform.

By implementing SuperOffice's solution, Vitec consolidated its customer data and introduced a digital Customer Center for self-service. This allowed the support team to manage requests more efficiently through tools like ticket assignment and templates. As a result, SuperOffice helped Vitec dramatically reduce its average response time from four days to just 24 hours, eliminate service complaints, and receive overwhelmingly positive customer feedback.

Vitec