Case Study: Odyssey Systems achieves 35% telesales efficiency growth with SuperOffice

Odyssey Systems - Customer Case Study

Odyssey Systems, a telecommunications and internet services provider, needed a better way to replace paper diaries, scattered files, and memory-based processes that were slowing staff down and increasing the risk of errors. The company also needed faster access to customer history and management information to support telesales, rapid growth, and its customer service goals, so it chose SuperOffice CRM.

SuperOffice became Odyssey Systems’ central information system, giving staff transparent access to contact histories, schedules, tasks, and reports, and allowing the solution to be rolled out with minimal training. The impact was strong: telesales efficiency increased by 35%, turnover grew from £500,000 to £4,000,000, and headcount expanded by 400%. Odyssey Systems also credited SuperOffice with helping them win three customer service awards in two years.

Odyssey Systems

Christine Gilbert

Sales Director