Case Study: ICR Leasing achieves instant access to information and major efficiency gains with SuperOffice

ICR Leasing - Customer Case Study

ICR Leasing, a small leasing broker handling about 500 clients and roughly 200 new leases a year with a six-person team, struggled with fragmented customer data: records lived on spreadsheets and local drives, follow-up prompts were only in individual diaries, and documents were stored in separate systems. This made finding information difficult when staff were absent, risked losing sales documentation, and limited management visibility during growth.

After selecting and implementing SuperOffice 8 following tailored demonstrations, ICR centralized customer records, documents and tasks, eliminated spreadsheet tracking, and gained live reporting. The system improved transparency and team efficiency, enabled staff to cover for absent colleagues, freed an estimated 12–24 admin days per person per year, and gave management real-time insight and greater capacity to grow the business.

ICR Leasing

Stephen Holmes

Business Development Director