Case Study: Vitec achieves faster customer service response times with SuperOffice CRM and Customer Engagement Platform

How Vitec Construction and Real Estate Reducing Customer Service Response Times From 4 Days to 24 Hours

Vitec, the Swedish construction and real estate software company, was struggling with scattered customer information, slow service, and email-based support that led to long response times and dissatisfied customers. Using SuperOffice CRM and the Customer Engagement Platform, Vitec needed a way to create a unified customer view and improve service without hiring more staff.

SuperOffice implemented a shared CRM, service tools, and a Customer Center for self-service and digital case handling. As a result, Vitec reduced average ticket resolution time from 3–4 days to 1 day, improved collaboration across departments, and enabled 250–300 users to visit the portal daily; the company also reported fewer complaints, better compliance, and stronger customer satisfaction.

Vitec

Åsa Rådbo

Manager Service Center