Case Study: GGEW achieves improved customer retention and contract management with SuperOffice

GGEW - Customer Case Study

GGEW, a large provider of energy, telecommunications, mobility, and infrastructure, needed to strengthen its sales strategy after letting go of major gas and electricity customers during the energy crisis years. The company wanted to win back key accounts, acquire new customers, reduce churn, and sell more to existing customers, but needed better contract management and a clearer view of opportunities. SuperOffice was chosen to help centralize and manage the full sales process.

SuperOffice implemented an integrated solution with automated contract monitoring and reminders for expiring agreements, plus tracking for competitor contracts to support new customer acquisition. The result was improved customer retention and acquisition, better visibility into opportunities and margins through dashboards, and easier identification of upsell potential. Employees also reported that SuperOffice saves them about 30% of their daily work.

GGEW

Vincenzo De Matteo

Head of Sales and Individual Market Development