Case Study: GGD GHOR Netherlands achieves improved service delivery and greater efficiency with SuperOffice Customer Service

GGD GHOR Netherlands - Customer Case Study

GGD GHOR Nederland, which inspects and enforces childcare standards for local authorities, was handling roughly 3,000 queries a year through a shared mailbox. The inbox-based workflow provided no clear contact history, made it hard to filter or report on cases, and left project workers spending excessive time routing and responding to questions.

GGD implemented SuperOffice Customer Service to automatically process emails, assign file numbers and route queries to the right caseworker by subject/topic, and integrated a self-service portal with the GGD Knowledge network so inspectors can search FAQs, submit questions and view files. Since September 2013 the organisation has seen faster, more consistent responses, easier reporting and tailored regional support — improving efficiency, transparency and knowledge sharing.

GGD GHOR Netherlands

Albertine Klein Velderman

Project Case Worker