Case Study: Dräger achieves streamlined customer service and full installed-base visibility with SuperOffice

Dräger - Customer Case Study

Dräger, a family-founded global leader in medical and safety technology since 1889, needed a professional CRM available at both locations to support growth and replace legacy in‑house software. The company required an easy-to-use system with Outlook integration and an ERP link to better manage a small number of high‑profile hospital and industrial customers.

Dräger chose SuperOffice for its usability and quality; the implementation took three months and broad user adoption was rapid. Integration with SAP created a clear installed‑base overview, and the later addition of SuperOffice Customer Service gave the helpdesk efficient registration and faster handling of hospital requests. The result: complete customer profiles across locations, improved service delivery and strong ongoing confidence in SuperOffice.

Drager

Peter Gielen

ICT-Manager Benelux