Case Study: Dialoghaus GmbH achieves 10–20% faster customer order processing with SuperOffice CRM

Dialoghaus GmbH - Customer Case Study

Dialoghaus GmbH is a dialogue-marketing provider (B2B and B2C) founded in 1997 with 22 employees and €5M turnover. The company had used an aging CRM since 1999 mainly for address management and found it no longer met their needs; they were concerned about data loss during migration but needed a modern, user-friendly system to support sales, marketing and project tasks.

They selected SuperOffice for its simplicity and adaptability, implemented it in under two months with smooth data migration and brief branch training. Today SuperOffice is used company-wide—one department is nearly paperless, sales and marketing leverage projects and planning features, and management gains transparency and better reporting—resulting in 10–20% faster handling of customer inquiries and orders and improved teamwork and productivity.

Dialoghaus GmbH

Jeannette Kuhlendahl

General Manager