Case Study: Stewart Moving & Storage doubles in-home surveys with Supermove

Stewart Moving & Storage doubles in-home surveys with Supermove

Stewart Moving & Storage, a multi-market moving company, faced a significant challenge with lead conversion. Despite strong marketing generating about 1,000 leads annually, their 9-5 call center missed 600 calls a year, and web leads had a low 10% conversion rate. This slow response time resulted in prospects choosing competitors who answered phones after hours. The company turned to Supermove for a solution.

Supermove implemented its AI agent, named Laura, to provide 24/7 coverage across voice, text, and email. The system was integrated quickly and began handling inbound calls and proactively calling web leads within minutes of submission. The result was a dramatic increase in performance, more than doubling the number of in-home surveys from 63 to 135 in a single month compared to the previous year. Supermove enabled Stewart Moving to convert more of their existing leads without adding staff, transforming missed opportunities into confirmed bookings.

Stewart Moving & Storage