Case Study: Brex boosts email responsiveness with Superhuman Mail

How Superhuman helps Brex increase responsiveness by 3x

Brex, a fintech company serving thousands of users globally, needed a better way to manage the high volume of customer emails that came through its support team. The team was relying on traditional Google Workspace email tools, which made it difficult to stay focused, coordinate replies, and respond quickly enough to maintain a world-class customer experience.

Superhuman Mail helped Brex streamline email workflows with features like Send Later, Reply Indicators, Reminders, shortcuts, and Inbox Zero habits. As a result, Brex increased its email response volume by 3x, cut response time by 3.5 hours, and saved 183 hours per week, while helping the team stay organized, follow up reliably, and focus on more important work.

Brex

Ben Terrill

Senior Director, Customer Success