Case Study: Brex achieves 3x faster email responsiveness with Superhuman Mail

Brex increases email responsiveness 3x with Superhuman

Brex, a fintech company, faced a challenge in managing a high volume of customer emails with antiquated tools, which hindered their ability to provide quick and coordinated responses. Their Senior Director of Customer Success, Ben Terrill, sought a solution to improve his team's performance and increase responsiveness using Superhuman Mail.

By implementing Superhuman Mail, Brex's team adopted a more focused workflow utilizing features like keyboard shortcuts, Send Later, and Reminders. This solution from Superhuman resulted in the team responding to three times as many emails, achieving response times 3.5 hours faster, and saving an estimated 183 hours per week.

Brex