Case Study: NPA achieves 24/7 scalable IT support with Superfast IT

NPA scales from 30 to nearly 200 employees with Superfast IT

NPA, a UK-based home emergency call center operating 24/7, was struggling with its in-house IT support which could not provide adequate coverage outside of standard business hours. Their rapid growth from 30 to nearly 200 employees also necessitated a more flexible and scalable IT infrastructure. They sought a reliable, cost-effective technology partner to address these challenges and chose to partner with Superfast IT for a managed IT service.

Superfast IT implemented a 24/7 outsourced IT support solution with a flexible pricing structure that scaled with NPA's growth. The transition was smooth, and the solution provided predictable costs and constant support, eliminating previous issues with downtime and holiday cover. As a result, Superfast IT became a trusted partner, involved in major projects like office moves and product development, enabling NPA's ambitious expansion plans.

NPA