Case Study: NPA enables 200 staff remote working during COVID-19 with Superfast IT

NPA moves 200 staff to remote working with Superfast IT

NPA, a UK-based provider of emergency property assistance, faced the critical challenge of rapidly transitioning its 200-person, 24/7 call center to remote work at the start of the COVID-19 pandemic. With no existing remote infrastructure, the company needed to implement new cybersecurity measures, adapt its telephony system for home Wi-Fi, procure and configure new laptops, and train its entire staff on remote procedures without any operational downtime. They engaged Superfast IT to manage this urgent transition.

Superfast IT implemented a comprehensive solution that included securing NPA's claims system, adapting the telephony for home use, and delivering configured laptops to employees' homes across the region. The vendor also provided essential staff training and ongoing support. The result was a seamless transition with zero downtime; NPA remained fully operational 24/7 throughout the shift and maintained high service levels. This provided NPA with a secure, long-term remote working solution and allowed them to adopt a hybrid operational model post-pandemic.

NPA